Appointments

Booking an appointment

Our Navigation Team, lead by a GP, triage all GP appointment requests. Triaging is essential when you may be dealing with hundreds of patients a day, all with different needs, requests and health backgrounds. With over 11,000 patients to look after, it is essential to triage and sort each patient to the right type of care. It might seem convenient to book an appointment with a GP for when you have time, but if an appointment is not the right care for you, then it is not a good use of your or the doctor’s time. 

Urgent appointments

To request an urgent appointment:

  • Please complete an online consultation 
  • visit the surgery and speak with a receptionist 

Routine appointments

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone or face-to-face
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8:00 am as possible.